I. SHIPPING & DELIVERY
Why have I not received my order yet?
Please allow us to process your orders for 1 to 2 days. Orders placed on weekends will be processed on Monday, while orders placed on a holiday will be processed the next business day.
If your order has not arrived after 1 day from date of purchase, kindly send us a direct message on Instagram or e-mail us at email@example.com with the complete details of your order.
What are the delivery options and how much do I have to pay for shipping?
All of our items are shipped directly from the Philippines. Upon checkout, you will receive an e-mail confirmation from us with your purchase details.
We use different couriers such as GrabExpress, Lalamove, J&T Express or the like for Metro Manila & provincial orders.
How long will I have to wait for my order?
Due to Community Quarantine, please expect delays in shipment due to various restrictions.
Unfortunately, we do not ship orders on Saturdays & Sundays & on select public holidays.
Orders may take longer to reach you during holidays & seasons with extreme weather, so bear with us a little.
What happens if I am not around to receive my package upon date of delivery?
If you will not be around on the date of delivery, make sure that there is someone who can receive the package for you.
II. DAMAGED OR MISSING PRODUCTS
My order arrived with damage & defects. What should I do?
Before dispatch, we make sure that items are free of any damage or defect. If any damage has been incurred during transit, kindly e-mail us at firstname.lastname@example.org with your order details & photos of the product showing its damages.
After we receive your e-mail, we will assess the damage and make the appropriate arrangements.
My order arrived but I have missing items.
If your order is missing an item or two, kindly e-mail us at email@example.com with your order details.
If a different product arrived, kindly take a photo of the product and attach it to your e-mail. Rest assured, we will verify the error & make the necessary arrangements to settle your order.
III. PAYMENT METHODS
What are your payment methods?
Currently, we accept payments via GCash via PayMongo & BPI bank transfers & deposits.
How do I know if my order went through the system?
You will receive a confirmation e-mail from us once the payment has been made. Please refrain from doubling your order to make sure it went through, as it may cause unnecessary error.
If no e-mail has been received within 24 hours upon order, kindly contact us at firstname.lastname@example.org & one of our support members will reach out to you directly.
Is the Cash-on-Delivery option available in my area?
Cash-on-Delivery is currently unavailable.
IV. PRODUCT AUTHENTICITY
We are an official stockist of the brands that we carry. All products are 100% authentic.
V. RETUN & EXCHANGE POLICY
We only accept return of items that have been damaged upon delivery, so please make sure you take photos of the defects right away.
Products that have been damaged can only be returned within 24 hours upon receipt. Please contact us at email@example.com right away & let us know of the damage.
Items that have been bought on sale are non-refundable & cannot be returned nor exchanged.
VI. PHYSICAL STORE
We do not have a physical establishment, but we are available online. Send us a direct message on Instagram any time of the day & we will reply as soon as we can.